What can we do for you?

IVV1 supports the institutions we support in close co-operation with the central IT facilities of the University of Münster. Our services are divided into the following areas:

Support with IT problems

  • Hardware: Help with problems with computers, printers and other devices.
  • Software: Support with applications such as Office, Adobe and other programmes.
  • Network: Help with Internet connections, network drives and similar issues.

Advice and procurement

  • Planning and application: Support with planning and applying for IT resources.
  • Procurement: Advice and support with the purchase of computers, software and network services.

Installation and maintenance

  • Computers: Installation, configuration and regular maintenance of computers.
  • Computer pools and servers: Administration and operation in the area of responsibility.

Coordination and communication

  • Contact management: Coordination and support of communication between institutes, the CIT and other university departments.

Website management

  • Set-up and maintenance: Support in the creation and maintenance of websites.

Network support

  • Network planning: Assistance with the planning, commissioning and maintenance of networks in the institutes. For detailed information on our services and helpful instructions, please visit our help centre.

Are you new to the University of Münster or have you signed an employment contract with one of the institutions we support?

When you sign the contract, you will receive a personal ID to use the University of Münster's IT services. On the one hand, this identifier serves as an email address ...@uni-muenster.de, and on the other hand, this identifier is also used to log on to your work computer in the domain IVV1.WWU.DE. For this you need an activation. As a rule, this activation takes place automatically after signing the contract. If you are unable to log in a few days after starting work, please contact us. For student assistants (SHK and SHB), we always require corresponding information from the institute/seminar.

You can obtain software from the IVV1 Software Centre via the network. You will find a link to the software centre on your desktop. Further information can be found in our help centre.