Contact Persons
Hotline
IT Hotline
Topics: general questions
Service hours: Mon-Fri 08.00 am-12.00 pm and 01.00 pm-05.00 pm
Phone: 0251 83-31600
E-Mail: it@uni-muenster.deService Desk
Topics: SAP, campus management, workstation computer administration
Service hours: Mon-Thu 08.00 am-04.00 pm; Fri 08.00 am-12.00 pm
Phone: 0251 83-30303
E-Mail: it.servicedesk@uni-muenster.de
Ticket System: TopDesk
Note: The link is only accessible internally or via VPN, remotedesktop.Service Counter
Topics: general support, printing service, manual sale
Service hours: Mon-Fri 08.00 am-12.00 pm and 01.00 pm-04.00 pm
Phone: 0251 83-31700
E-Mail: it@uni-muenster.de
Address: Einsteinstr. 60, 48149 MünsterIT Support
Topics: personal support for PC problems
Service hours (semester): Mon-Fri 10.00 am-05.00 pm
Service hours (semester break): Mon-Fri 10.00 am-01.00 pm and 02.00 pm-07.00 pm
Phone: 0251 83-31900
E-Mail: beratung@uni-muenster.de
Address: Einsteinstr. 60, 48149 MünsterIdentity Management
Topics: university ID, group administration
Service hours: Mon-Fri 10.00 am-12.00 pm
Phone: 0251 83-31100
E-Mail: idm@uni-muenster.deMedia and Phone Service
Topic: phone incidents
Service hours: Mon-Thu 08.00 am-04.00 pm; Fri 08.00 am-02.00 pm
Phone: 0251 83-31111
E-Mail: km@uni-muenster.deTopic: Media technology
Service hours: Mon-Thu 08.00 am-04.00 pm; Fri 08.00 am-02.00 pm
Phone: 0251 83-31111
E-Mail: avm@uni-muenster.deTopic: business mobile phones
E-Mail: mobile@uni-muenster.de
Self-Service-PortalSoftware Support
Topics: help with the use of software (Word, PowerPoint, Excel, InDesign, Photoshop, OpenOffice, Prezi, Citavi)
E-Mail: software.beratung@uni-muenster.deNetwork Service
Topics: network
Service hours: Mon-Thu 08.00 am-04.30 pm, Fri 08.00 am-02.00 pm
Phone: 0251 83-31500
E-Mail: noc@uni-muenster.deTopics: on-call-service for employees in case of massive network incidents
Service hours: Mon-Thu 04.30 pm-08.00 am, Fri 02.00 pm-08.00 am, weekend/holidays 12.00am-12.00am
Phone: 0251 83-33333FilmLAB
Topics: media competence mediation, help for self-help & initial support in the implementation of university audiovisual communication concerns
Phone: 0251 83-29444
E-Mail: filmlab@uni-muenster.de
Address: Scharnhorststr. 100, 48151 MünsterServicepunkt Foto (SP Foto)
Topics: camera lending, photo digitalization, consulting and teaching
E-Mail: it.spfoto@uni-muenster.deCERT (Computer Emergency Response Team)
Topics: IT security information, problems and incidents
Service hours: Mo-Fr 08.00 am - 05.00 pm
E-Mail: cert@uni-muenster.deFurther information: https://www.uni-muenster.de/CERT/en/
Human Resource Issues
Topics: job advertisements, selection procedures, contract amendments (working hours, promotion, sabbaticals), references, advice on further and advanced training
Phone: 0251 83-31676
E-Mail: it.hr@uni-muenster